Help Desk

A division of DVDigitall in Russia (the largest official Russian distributor of European foreign films), ArtPopDvd.com has been selling European films online since 2002. Our mission is to become your leading online retail specialist in rare foreign films. We guarantee official DVD quality on every film sold through our site, and we ship worldwide, directly to your door.

Need more reasons why to order from us?   Read more about us here.

Shopping is easy at ArtPopDvd.com! Browse our catalog of inventory here on our site to find what you're looking for. Once you've found what you're looking for, simply click the 'Add to Cart' button for that product and the item will be automatically transferred to your shopping cart.

You may remove products from your shopping cart before completing your purchase. To delete an item from your cart, make sure you are signed into your account then visit the shopping cart and click the Delete button next to the item you wish to remove.

To place your order, simply click the ‘Checkout’ button in your Shopping Cart to begin the order checkout process. You will be asked to enter your shipping and billing information. Once you have reviewed your details, click Submit Order to complete your purchase. An email with order confirmation will be sent to you shortly after you complete your order.

We accept PayPal payments made with all major credit cards (including Visa, MasterCard, American Express, Diner’s Club & BankCard). For credit card payments made directly through ArtPopDvd.com we accept Visa & MasterCard.

Other accepted methods of payment include money orders and personal or corporate checks.

All payments made in a currency other than Canadian Dollars are accepted and will be transferred to Canadian Dollars (CAD) based on the current Canadian banks exchange rate at time of payment processing.

Please note: ArtPopDvd.com does not receive or keep your credit card information. Both PayPal & Moneris' secure servers guarantee the security of your credit card information.

Moneris is the merchant services provider that we deal with at ArtPopDvd.com. Through this merchant account, we are able to accept both VISA & MasterCard credit card payments for non-PayPal payments.

Please note: ArtPopDvd.com does not receive or keep your credit card information. Moneris’ secure servers guarantee the security of your credit card information.

Please refer to the "Availability" information on the product page of your selected item. An item's availability is the estimated time it will take us to prepare order for dispatch.

Orders are generally shipped out from our warehouses in Europe or North America with delivery times averaging between 5 - 24 business days.

You will receive an email confirmation from ArtPopDvd.com once your order has been shipped.

The time it takes a shipment to travel from one of our warehouses to your address depends on warehouse location and destination. Estimated times:

Occasionally, international shipments may experience delays to certain countries due items being mis-sorted or mis-directed. Unfortunately, these delays are beyond of our control (as are delays due to Customs procedures). Please, allow us at least 5 - 6 weeks before we should start an investigation process for any late delivery.

Note that you will be responsible for any customs duties that your country may impose.

If you prefer to receive your order via an express delivery method such as UPS or DHL, please email us and provide your shipping account details.

ArtPopDvd.com exists to ensure your satisfaction through our commitment to delivering top-quality products matched only by its top-quality customer service.

Because your business is valued so much, ArtPopDvd.com promises that our products come free of manufacturer’s defects, or your money back. We regret, that at this time we are unable to refund or exchange those items, which are not classified as having manufacturer defects.

If, in a rare occurrence you have received a defective product from ArtPopDvd.com, please see our Return Policy for full details on how to arrange for a no-hassle return.

To view a list of pending and shipped orders, simply logon to your account under the My Account section and click on the View Orders link. Here you will see a list of your past and current orders.

ArtPopDvd.com will charge credit cards at the time of order processing.

NOTE: To reduce your freight costs on multiple orders shipped to one address, please advise whether you plan to use multiple credit card numbers. If so, by notifying us in advance we may combine your orders for shipping, which may result in lower shipping costs to you on all orders.

New products are arriving all the time and our online catalog is updated every day. If you cannot find the title, it's possible that it may be available under a different title. You may contact us to help you get that type of information where required. Remember - hundreds of new DVDs are released every month, so please check our site regularly for updates.

Here are some search tips:

• Omit 'The' from the beginning of a title as all item names are in the format 'Title, The'
• Search for a single word rather than the entire title (i.e. enter 'Cauldron' if searching for 'The Black Cauldron')
• Each DVD in our catalog includes titles in English and their original language, so you might want to try searching using other languages as well.

All North American DVDs are formatted in NTSC and encoded for Region 1 unless stated otherwise on our website. You may notice that some discs feature multiple zones ensuring playability in various countries and regions, provided your DVD player and television are both PAL compatible. Please refer to each individual item's page for specific product information before making a purchase.

Please refer to the section of our website called the DVD Guide for more information on DVD regions, video standards and formats.

Usually this type of issue is caused by incorrect handling of the disc; for example, fingerprints or scratches on the read surface, discs which have been forcibly removed from their casing which may cause cracks, etcetera.

With today’s high-tech and standardized manufacturing processes, it is most unusual for a disc to be damaged in any way during manufacturing. However, there may be rare instances of faulty batches, which usually result in product recalls. It is important then, that you check any new manufactured products for any of these problems just to be sure all is well.

As well, occasionally discs have been found incompatible with certain DVD players, which is why we encourage our customers to firstly check any problem discs on another brand of player. Refer to our DVD Guide for more information.

Failing the above, please refer to our Returns Policy information.

Click here to have your login details sent to you via email. Please note that the message will be sent to an email address you provided during your registration on ArtPopDvd.com.

Should you not receive a reply, it is possible that you have opted to have this function disabled in which case you will need to contact us.

To update your contact details and edit your preferences, simply logon to your account under the My Account section and click the Update Profile button that appears. Be sure to click Update once you have completed any changes.

Contact us at your best convenience. We look forward to your questions, comments, testimonials, and general feedback, and to serving you soon!